Operator Services is the voice of UC Berkeley. It functions as the primary point of customer service contact, serving the UC Berkeley community (approximately 15,000 faculty/staff and 31,000 students) by processing incoming calls to the Berkeley Campus; responding to requests and connecting callers using a computer-based automatic call distributor.Our hours of operation are Monday through Friday, 8:00AM to 5:00PM. Additional services include Conference Call reservations, updating the Oakland White Page listings for Berkeley Campus departments and processing of requests for Pacific Bell billable White and Yellow Page directories for campus departments. Also within this unit, the production of the Berkeley Campus Telephone directory is updated and published annually. For further information, contact Operator Services at 2-1242.

Conference Calls

Three way conference calls can be made from campus telephone by activating the "three-way calling feature" on campus telephones. To establish a conference with two other parties:

• FLASH once to put the first party on hold.

• Hear special dial tone.

• Dial the number of the second party

• Announce the conference

• FLASH once to connect all parties to the conference

• When the conference is complete, hang up.

To "FLASH" means to briefly (for 1 second) depress and then release the switch hook on the telephone.

A conference call for any number of people can be made with the assistance of a Campus Information Specialist at 642-1242. A Conference Call Reservation form is completed by the department and sent to Operator Services via FAX . Our FAX number is 643-8245. The department may call our office ahead of time to inform us that the form is being transmitted. Operator Services will make the conference call arrangements with MCI and then call the department contact back with the following information: a call in number, a pass code, and an MCI confirmation number. The Call Leader and all of the conference call participants will be instructed to use that information at the designated conference call time. If the department requests special arrangements, further instructions will be provided.

Cancellation Policy

Conference calls should be canceled no less than one hour before the scheduled start time of call. Failure to do so will result in a $3.50 penalty fee for each participant scheduled for the call. For example, five (5) participants including leader is 5 X $3.50 = $17.50

Directories

Campus departments are issued one campus directory for each telephone line. Additional copies are $4.00 per copy and may be ordered through our Customer Service Request (CSR) online system, as well as, the System-wide Directory at $6.00 per copy.

Incoming Collect Calls

The campus operators are not permitted to accept incoming collect calls. They may, however refer calls to specific departments whose responsibility it will be to decide whether or not to accept the collect calls.